Shipping & Returns
Processing Time
All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.
| Service | Time |
|---|---|
| Standard Processing | 1–3 business days |
| Weekend/Holiday Orders | Next business day |
Processing time does not include shipping transit time. You will receive a confirmation email once your order has been dispatched.
Shipping Methods
We offer the following shipping methods:
| Method | Delivery Time |
|---|---|
| InPost Parcel Locker | 2–4 business days |
| DPD Courier | 1–3 business days |
Shipping methods may vary depending on your location. Available options will be displayed at checkout.
Delivery times may vary depending on your location, weather conditions, customs processing, and other external factors. Devyn does not guarantee exact delivery timeframes, as shipment handling and delivery schedules are the responsibility of the shipping carrier.
Shipping Rates
Shipping costs are calculated at checkout based on your location, selected shipping method, as well as the weight and size of the parcel.
International Shipping
We ship to select European countries. International orders may be subject to customs duties and taxes, which are the responsibility of the buyer.
DEVYN is not responsible for any customs fees, import taxes, or duties charged by your country. These charges are determined by your local customs authority.
- Delivery times for international orders may vary depending on destination
- Customs processing may add additional time to delivery
- Tracking information will be provided for all international shipments
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can track your order status at any time.
If your tracking information has not updated within 5 business days, please contact us at: [email protected]
Return Policy
We accept returns within 14 days of delivery. To be eligible for a return, items must meet the following conditions:
- Items must be unworn, unwashed, and undamaged
- Original packaging must be intact
- All tags must be attached
- Items must not show signs of wear or misuse
| Criteria | Requirement |
|---|---|
| Return Window | 14 days from delivery |
| Condition | Unworn, tags attached |
How to Return
To initiate a return, please follow these steps:
- Contact us at [email protected] with your order number and reason for return
- Wait for return authorization and instructions from our team
- Pack the item securely in its original packaging
- Ship the item using the provided return instructions
Contact: [email protected]
Do not send returns without prior authorization. Unauthorized returns may be refused.
Refunds
Refunds are processed after we receive and inspect the returned item. If approved, the refund will be issued to the original payment method.
| Stage | Timeframe |
|---|---|
| Inspection & Approval | 5–10 business days |
| Bank Processing | Up to 1–3 business days |
Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Gift cards
- Customized or personalized items
- Items marked as final sale
- Items that have been worn, washed, or altered
If you receive a defective or damaged item, please refer to our Payment & Refund Policy for instructions on how to request a replacement or refund.