Answers
Short notes for fit, shipping, returns, and private orders.
Can we do collaboration with Brand ?
Our brand will gladly accept a proposal for joint work, for questions of cooperation you can write to the email address below:
[email protected]
Can I connect by phone or Email with someone?
our Email: [email protected]
our phone: +48 783 907 493
How can I contact the order assistance department ?
You can find the "Contact us" section on our website and ask any questions you may have.
Can I return my product ?
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be issued to the original payment method used for the purchase.
Return Condition
To be eligible for a refund, the item must be returned in its original condition: unworn, unused, unwashed, free from stains, odors, or any signs of wear, with all original tags attached and in its original packaging. We reserve the right to refuse a refund if the returned item does not meet these conditions.
Can I exchange the clothes ?
If the size you've selected is not the right fit, we are happy to offer an exchange, subject to product availability. To be eligible for an exchange, the item must be returned in its original condition: unworn, unused, unwashed, free from stains, odors, or any signs of wear, with all original tags attached and in its original packaging.
Exchange requests must be submitted within the 14 working days. Once your return has been received and inspected, we will process your exchange and dispatch the replacement item as soon as possible.
What kind of deliveries do you have ?
Orders within Ukraine are shipped via Nova Poshta. Customers may choose delivery to a Nova Poshta branch, parcel locker, or courier delivery to their address, where available.
Orders are typically processed within 1-14 business days after payment confirmation. During collection launches, promotional periods, or holidays, processing times may be extended.
Do you have worldwide shipping ?
We offer not only local but also international shipping.
We ship worldwide using Nova Post Global and DHL Express. Available shipping options will be displayed at checkout based on your delivery destination.
Estimated delivery times vary depending on the destination and selected shipping method.
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price.
What payment methods do you accept?
We offer a variety of secure payment methods to ensure a seamless shopping experience. From major credit cards, also Apple Pay and Google Pay for a faster checkout process, to modern digital wallets, you can easily choose your preferred method at checkout. If you encounter any issues, our support team is ready to assist you.
How do I place an order?
Placing an order with us is simple and straightforward. Start by browsing our catalog and selecting the items you wish to purchase. Once you've made your selections, click on the shopping cart icon to review your order.
If everything looks good, proceed to checkout. You'll be prompted to enter your shipping and billing information, and you'll have the option to choose your preferred payment method. After reviewing your order details one final time, click "Place Order." You'll receive a confirmation email with your order number and details.
If you have any questions or need assistance, our customer support team is here to help!