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Legal Document

Payment &
Refund Policy

Last updated: 01.05.2026

This Payment & Refund Policy outlines the terms under which purchases, payments, returns, and refunds are handled by DEVYN Company. By placing an order through our website or other official sales channels, you agree to the terms described below.

01

Payment Methods

We accept the following payment methods:

  • All primary credit and debit cards (except American Express and RUPAY)
  • Apple Pay / Google Pay (where available)
  • Online payment systems supported by Stripe
  • All payment methods listed at checkout
SecurityAll payments are processed through secure, encrypted payment gateways. Orders will only be processed after successful payment authorization.
02

Currency

  • All prices on the website are listed in USD.
  • If you pay using a card issued in another currency, your bank may apply additional currency conversion fees.
  • These fees are determined by your financial institution and are outside the control of DEVYN.
03

Order Confirmation

Once your order has been successfully placed, you will receive an order confirmation email containing:

  • Order number
  • Purchased items
  • Payment confirmation
  • Shipping information
No email received?If you do not receive a confirmation email, please contact us at: [email protected]
04

Order Cancellation

Orders may be cancelled before they are processed or shipped. To request a cancellation, please contact us immediately:

Contact[email protected]
ImportantIf the order has already been shipped, it cannot be cancelled but may be returned according to our Return Policy.
05

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be issued to the original payment method used for the purchase.

Refund Approval
Within 14 business days
Bank Processing
Up to 14 business days
NoteShipping costs are non-refundable, except in cases of defective or incorrect items.
06

Exchanges

We offer exchanges for:

  • Incorrect size
  • Defective items
  • Damaged items during shipping
DeadlineExchange requests must be made within 14 days of delivery. If the requested item is unavailable, a refund or store credit may be offered.
07

Defective or Damaged Items

If you receive a defective or damaged product, please contact us within 48 hours after delivery. Include the following:

  • Order number or email address
  • Description of the issue
  • Photos of the product and packaging

We will arrange either a replacement or a full refund including shipping costs.

08

Chargebacks

Customers are encouraged to contact DEVYN before initiating a chargeback with their bank.

Unauthorized Chargebacks May Result InSuspension of future purchases and investigation of the transaction.
09

Right to Refuse Returns

DEVYN reserves the right to refuse returns that:

  • Do not comply with this policy
  • Show signs of wear or misuse
  • Are missing original packaging or tags
NoteReturned items that do not meet our requirements may be sent back to the customer at their expense.